Appointments

Our office attempts to schedule appointments that are mutually convenient. To deliver the best possible care to children, we must follow certain guidelines. Preschool children, age five years and under, should be scheduled in the morning because they are fresher and we can work gently for the child’s comfort. School age children, age six years and older, with extensive dental needs, should be seen in the morning for the same reason. Although dental appointments are an excused absence from school, this can be kept to a minimum by keeping all scheduled appointments and maintaining regular dental care. Scheduled appointments are reserved specifically for your child and any change in this appointment affects all of our patients. If a cancellation is unavoidable, please call the office at least 24 hours in advance so that we may give that time to another patient. If two broken/missed appointments occur or two cancellations without 24-hour notice, our office reserves the right to NOT schedule any subsequent appointments. Also, if you arrive 15 minutes late for your appointment, you may be asked to reschedule for the next available appointment time. Again, please call at least 24 hours in advance if a cancellation is unavoidable so that we may give your appointment to another child.

Minor Patients

The parent or guardian accompanying the minor is responsible for full payment. In the case of divorces or separated parents, the parent accompanying the child is responsible for payment at that visit.

About Finances

Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan that fits your timetable and budget, and gives your child the best possible care. We accept cash, personal checks, debit cards, Visa and MasterCard. There is a $50.00 charge for checks returned by your bank due to insufficient funds.

Payment Methods

We accept cash, check, Debit Card, and Visa or MasterCard.

Overdue Balance

The parent is financially responsible for the payment of all charges for services rendered, regardless of insurance coverage. Any amount remaining unpaid more than 60 days after the services were rendered will accrue interest at the rate of 21% per annum. Should the account be turned over to an attorney/collection agency, the parent is liable for 33.3% attorney’s fees and all court costs.

Policy Regarding Dental Insurance

If you have provided all of your insurance information on the day of appointment, we will file your dental claim for you. You must be familiar with your insurance benefits, since we will collect your estimated portion. This is the estimated amount your dental insurance is not expected to pay. By law, your insurance company is required to process each claim within 30 days of receipt. All claims are filed electronically, and your insurance company will receive each claim within days of treatment. Please understand that we file dental insurance claims as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We cannot be responsible for how your insurance company processes your claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment. When a dental claim is unpaid due to policy termination, the member is responsible for the unpaid balance.

Insurance Facts

Fact 1 – No Insurance Pays 100% of all Procedures

Dental insurance is meant to be an aid in receiving dental care. Many of us think that insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. The percentage paid is determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company.

Fact 2 – Benefits are not Determined by our Office

Your dental benefits are based on the policy purchased by you or your employer. Insurance companies set their own schedules and each company uses a different set of fees they consider allowable. These allowable fees vary widely because each company collects fee information from claims it processes.

Fact 3 – Deductibles and Co Payments Must be Considered

When estimating dental benefits, deductibles, percentages and co payments must be taken in to account. All these add to the total cost of dental treatment fees that must be paid by the patient